Maximizing your TechConnect Remote Support Service

In the manufacturing world many people only call customer service when they have a product issue. Rockwell’s experienced support staff of over 350+ product and system engineers is available around-the-clock to help you when critical automation equipment starts acting up or just needs a software update.

  • Are technical troubles causing you costly downtime?
  • Do you need an easier way to manage software updates and workforce training?

A reliable Remote Support solution can enhance the performance of new and existing automation assets. Enhanced performance of these assets will typically improve overall equipment effectiveness (OEE). There will also typically be a related reduction in maintenance costs.

Drive Operational Excellence within your organization by maximizing use of the industry’s best Remote Support solution – TechConnect.

Rockwell Automation Remote Support can provide…

  • Faster downtime recovery
  • Cost-effective off-shift support
  • Lower maintenance costs
  • Better visibility to asset obsolescence
  • Easier replacement parts access

This month we will discuss and demonstrate some of the key attributes of Remote Support such as the TechConnect Knowledgebase and Training Advisor Assessment Tool.


Kendall Electric
170 Mabry Hood Road
Knoxville, TN 37922
(865) 546-8755
January 17, 2019
11:30-1:00 - Lunch Provided

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